How can I check if a domain name is registered or hosted with NiceNIC?

Before reporting your concern, please make sure that the domain name in question uses our services. To check the domain name registration, go to the Whois lookup page.

Does your investigation differ for domains registered with NiceNIC and websites hosted by third parties?

Yes. NiceNIC reviews abuse reports based on the services involved, the available evidence, and the applicable requirements. As a domain registrar, NiceNIC controls domain-registration functions but may not control website content, applications, email servers, or hosting infrastructure operated by third parties. In some cases, reporting abusive content to the hosting provider may allow for more targeted removal. However, third-party hosting does not prevent NiceNIC from taking appropriate registrar-level action. When actionable evidence establishes that a gTLD domain sponsored by NiceNIC is being used for DNS Abuse, we promptly take mitigation measures reasonably necessary to stop or disrupt the abuse, as required by applicable ICANN obligations. Other complaints are assessed under applicable law, registry rules, and NiceNIC policies. We consider the evidence, the severity of the issue, and the potential impact of any action before determining an appropriate response. For more information, please see our Domain Abuse Transparency page: https://nicenic.com/trust-center/domain-abuse-transparency/

How long does it take to review an abuse report?

NiceNIC provides confirmation of receipt for reports submitted through its official abuse reporting channels. Each report then enters our triage and assessment process. Confirmation of receipt does not mean that the reported activity has already been verified. There is no single review or resolution timeframe for all abuse reports. Handling depends on the nature and urgency of the reported activity, the available evidence, and applicable requirements. Where NiceNIC has actionable evidence that a gTLD domain it sponsors is being used for DNS Abuse, we promptly take mitigation measures reasonably necessary to stop or disrupt the abuse, as required by applicable ICANN obligations. The appropriate response is determined on a case-by-case basis and does not always require domain suspension. If the available information is incomplete, we may request clarification or consider other reasonably available evidence. Some cases may require additional verification or coordination with relevant service providers or authorities. If a reported domain is already restricted, NiceNIC may still assess whether further investigation or action is appropriate. For more information about our handling process, please see Domain Abuse Transparency: https://nicenic.com/trust-center/domain-abuse-transparency/ If you submit the abuse report via our Ticket system, you will get a ticket ID for you to track the result of complaint and you can check your ticket status by viewing the following link: >>View my reports

When will I receive a response?

NiceNIC provides confirmation when an abuse report is received through our official reporting channels. We may request further information or provide case updates when appropriate. Privacy, security, and legal requirements may limit the details we can disclose about an investigation or its outcome. You may check the domain's registration status using a domain lookup service. A clientHold status is applied at the registrar level, while a serverHold status is applied at the registry level. Either status may affect DNS resolution, but the status alone does not establish the reason for the restriction or the outcome of an abuse investigation. For more information about domain restrictions and case handling, please visit our Domain Abuse Transparency page: https://nicenic.com/trust-center/domain-abuse-transparency/

Reopening or Appealing Responses?

Responses to reported complaints and abuses that are resolved in a satisfactory manner will be closed within 48 hours of a non-response from the complainant. If the response is not satisfactory, simply respond with additional information or detail that will allow for further investigation of the issue.

Does your system accept any file type for attachment?

For security reasons, we only accept the following file types: csv, doc, docx, eml, jpeg, jpg, pdf, png, txt, xls, xlsx. Thus, when attaching the evidence, please make sure to double-check whether the file is allowed by our system.

¿Cómo y dónde puedo presentar denuncias por abuso?

Si necesita denunciar un nombre de dominio, una dirección de correo electrónico o una dirección IP involucrada en cualquier actividad ilegal o abusiva, aquí tiene algunos consejos que le facilitarán este proceso. Como siempre, por favor fundamente sus alegaciones con pruebas concretas y/o cualquier otra información pertinente para verificar el incidente de abuso y ayudarnos a tomar las medidas oportunas. Tenga en cuenta que, según el tipo de problema que desee denunciar, las pruebas requeridas pueden variar.

How to Report Suspected Domain Abuse

Anyone can report suspected abuse involving a domain sponsored by NiceNIC. You can select the appropriate reporting category below or email our Abuse Team at [email protected]. A NiceNIC account is not required to submit an abuse report. Please provide the affected domain name, relevant URL(s), and any available supporting information. The evidence needed may vary depending on the type of report. For more information about our investigation and mitigation procedures, see our Abuse Reporting & Handling Policy: https://nicenic.com/legal/abuse-reporting-and-handling-policy The following list explains the most common types of abuse we investigate and provides examples of useful supporting evidence to help our investigation.

Tipo de abuso y descripción	Pruebas útiles	Notas y recomendaciones
El phishing es un tipo de fraude cuyo objetivo es obtener información confidencial (nombres de usuario, contraseñas, PIN, datos de tarjetas de crédito o cuentas bancarias) mediante sitios web falsos casi idénticos a los legítimos.	Nombre(s) de dominio abusivo(s) URL(s) abusiva(s) Objetivo del ataque (sitio web legítimo) País al que pertenece su dirección IP (el contenido puede estar bloqueado geográficamente, por lo que intentaremos usar el proxy correspondiente); Agente de usuario (teléfono móvil, PC) y navegador (el contenido puede variar según el dispositivo y el software)	Si hizo clic en un enlace o abrió un archivo adjunto de un correo electrónico sospechoso de phishing, debería ejecutar un análisis de virus en su computadora para estar seguro. Haga clic aquí para reportarnos este caso.
El malware es un software utilizado para interrumpir las operaciones de las computadoras, recopilar datos confidenciales u obtener acceso a sistemas informáticos privados.	Nombre(s) de dominio abusivo(s) URL(s) abusiva(s)	Haga clic aquí para denunciarnos este caso.
Abuso de correo electrónico / spam es un correo electrónico comercial masivo no solicitado. Esto también incluye el "spamvertising", es decir, la publicidad de dominios mediante spam enviado desde otra red. Los correos electrónicos legítimos son aquellos que cumplen los requisitos de la Ley CAN-SPAM.	Dirección "De" Dirección "Para" Encabezados completos del correo electrónico Contenido del correo electrónico	Haga clic aquí para denunciarnos este caso. ¿Cómo investiga NiceNIC el presunto abuso de correo electrónico/spam?
Derechos de autor/DMCA se refiere al contenido protegido por derechos de autor que se publica en línea sin autorización.	Una notificación oficial de retirada DMCA que cumpla todos los requisitos de la DMCA establecidos en nuestras Políticas de derechos de autor y marcas comerciales.	Haga clic aquí para denunciarnos este caso.
El fraude es un engaño ilícito con la intención de obtener un beneficio económico (también conocido como estafa) u otros beneficios (p. ej., acceso a datos personales).	Nombre(s) de dominio abusivo(s) URL(s) abusiva(s) Facturas o recibos pagados Captura de pantalla de la página abusiva Correo electrónico con la cabecera y el cuerpo completos (en caso de fraude por correo electrónico)	Haga clic aquí para denunciar este caso ante nosotros.
Una farmacia ilegal es un sitio web que vende o distribuye medicamentos sin receta válida, caducados, sustituidos o falsificados, vulnerando la ley.	Nombre(s) de dominio abusivo(s) URL(s) abusiva(s) Captura de pantalla de la página abusiva	Haga clic aquí para denunciar este caso ante nosotros.
Actividad de piratería informática son ataques de red, como escaneo de puertos, fuerza bruta, ataques de denegación de servicio, etc., con la intención de infectar o explotar los recursos de la víctima, o para otros fines ilegales.	Nombre(s) de dominio abusivo(s) URL(s) abusiva(s) Dirección IP abusiva Fecha y hora (incluida la zona horaria) en que se produjo el abuso Registro completo y sin enmascarar del ataque generado por su firewall (con las IPs/dominios de origen y destino, user-agent, marcas de tiempo y zona horaria)	Haga clic aquí para denunciarnos este caso.
Infracción de marca comercial es el uso no autorizado de una marca comercial o marca de servicio en o en relación con bienes y/o servicios, de manera que pueda causar confusión, engaño o error sobre el origen de los bienes y/o servicios.	Una notificación formal de una queja por infracción de marca comercial que cumpla todos los requisitos establecidos en nuestras Políticas de Derechos de Autor y Marcas Comerciales.	En el caso de un nombre de dominio con marca comercial, le recomendamos buscar una resolución a través de la UDRP o la URS. Para más información, visite https://www.icann.org/resources/pages/dispute-resolution-2012-02-25-en. Alternativamente, puede llevar el asunto ante un tribunal estadounidense con jurisdicción competente. Las disputas UDRP/URS se comunican a través de nuestra dirección de correo electrónico exclusiva: abuse###nicenic.net(cambie el ### por @). Haga clic aquí para denunciarnos este caso.
Child Sexual Abuse Material (CSAM) / Child Exploitation Reports involving suspected child sexual abuse material or online sexual exploitation of children. Such reports are treated as high-priority matters and escalated without unnecessary delay.	Affected domain name(s) Relevant URL(s), if available) A brief factual description of the suspected activity Date and time observed, if known	Do not download, save, screenshot, share, or upload suspected child sexual abuse material. Click here to report this case to NiceNIC: https://nicenic.com/customer/reportabuse_information.php?type=1 You may also report suspected child sexual exploitation to the appropriate authorities or recognized hotlines, such as: NCMEC CyberTipline: https://www.ncmec.org/gethelpnow/cybertipline INHOPE: https://inhope.org/what-we-do/how-to-report
Informes de abuso se refieren a cualquier otro contenido inapropiado, incluidos, entre otros: robo de identidad, redirección, enmarcado o apuntamiento de IP no autorizados, difamación, propaganda terrorista, HYIP, warez, etc.	Nombre(s) de dominio abusivo(s) URL(s) abusiva(s) Captura de pantalla de la página abusiva correspondiente	Haz clic aquí para denunciarnos este caso.

Las múltiples quejas sobre el mismo asunto deben consolidarse en un único ticket de soporte, de modo que no se dupliquen los tickets. Si tiene un ticket abierto con nuestro Departamento de Legal y Abuso y desea proporcionar más detalles o tiene más preguntas, continúe la conversación a través del ticket. Esto reduce las referencias cruzadas y la confusión, lo que contribuye a una comunicación eficiente y oportuna.

Preguntas frecuentes

¿Cómo puedo comprobar si un nombre de dominio está registrado o alojado con NiceNIC?

Before reporting your concern, please make sure that the domain name in question uses our services. To check the domain name registration, go to the página de consulta Whois.
Does your investigation differ for domains registered with NiceNIC and websites hosted by third parties?

Yes. NiceNIC reviews abuse reports based on the services involved, the available evidence, and the applicable requirements.
As a domain registrar, NiceNIC controls domain-registration functions but may not control website content, applications, email servers, or hosting infrastructure operated by third parties. In some cases, reporting abusive content to the hosting provider may allow for more targeted removal.
However, third-party hosting does not prevent NiceNIC from taking appropriate registrar-level action. When actionable evidence establishes that a gTLD domain sponsored by NiceNIC is being used for DNS Abuse, we promptly take mitigation measures reasonably necessary to stop or disrupt the abuse, as required by applicable ICANN obligations.
Other complaints are assessed under applicable law, registry rules, and NiceNIC policies. We consider the evidence, the severity of the issue, and the potential impact of any action before determining an appropriate response.
For more information, please see our Domain Abuse Transparency page:
https://nicenic.com/trust-center/domain-abuse-transparency/
How long does it take to review an abuse report?

NiceNIC provides confirmation of receipt for reports submitted through its official abuse reporting channels. Each report then enters our triage and assessment process. Confirmation of receipt does not mean that the reported activity has already been verified.
There is no single review or resolution timeframe for all abuse reports. Handling depends on the nature and urgency of the reported activity, the available evidence, and applicable requirements.
Where NiceNIC has actionable evidence that a gTLD domain it sponsors is being used for DNS Abuse, we promptly take mitigation measures reasonably necessary to stop or disrupt the abuse, as required by applicable ICANN obligations. The appropriate response is determined on a case-by-case basis and does not always require domain suspension.
If the available information is incomplete, we may request clarification or consider other reasonably available evidence. Some cases may require additional verification or coordination with relevant service providers or authorities.
If a reported domain is already restricted, NiceNIC may still assess whether further investigation or action is appropriate.
For more information about our handling process, please see Domain Abuse Transparency:
https://nicenic.com/trust-center/domain-abuse-transparency/
If you submit the abuse report via our Ticket system, you will get a ticket ID for you to track the result of complaint and you can check your ticket status by viewing the following link:
>>Ver mis denuncias
¿Cuándo recibiré una respuesta?

NiceNIC provides confirmation when an abuse report is received through our official reporting channels. We may request further information or provide case updates when appropriate.
Privacy, security, and legal requirements may limit the details we can disclose about an investigation or its outcome.
You may check the domain's registration status using a domain lookup service. A clientHold status is applied at the registrar level, while a serverHold status is applied at the registry level. Either status may affect DNS resolution, but the status alone does not establish the reason for the restriction or the outcome of an abuse investigation.
For more information about domain restrictions and case handling, please visit our Domain Abuse Transparency page:
https://nicenic.com/trust-center/domain-abuse-transparency/
¿Reabrir o apelar las respuestas?

Las respuestas a quejas y abusos denunciados que se resuelvan de manera satisfactoria se cerrarán transcurridas 48 horas sin respuesta del denunciante. Si la respuesta no es satisfactoria, simplemente responda con información adicional o detalles que permitan continuar la investigación del asunto.
¿Su sistema acepta cualquier tipo de archivo como adjunto?

Por razones de seguridad, solo aceptamos los siguientes tipos de archivo: csv, doc, docx, eml, jpeg, jpg, pdf, png, txt, xls, xlsx. Por lo tanto, al adjuntar las pruebas, asegúrese de comprobar que el archivo esté permitido por nuestro sistema.
¡Gracias por su cooperación!