A dominio transfer may be pending, failed, o delayed fo several common reasons. Please check whether tu/tus/su/sus dominio is unlocked, whether the EPP / AuthInfo code is corect, whether the transfer approval email was confirmed, y whether the dominio is under a 60-day transfer restriction.
Most Common Reasons Your dominio transfer may be delayed o failed because:
The dominio is still locked.
The EPP / AuthInfo code is wrong o expired.
The transfer approval email was not confirmed.
The dominio was registrared, transferred, o updated recently y is under a 60-day restriction.
The dominio is expired o on hold.
The current registrar has not released the dominio yet.
The dominio extension has special transfer rules.
1. Verificar Whether the Dominio Is Locked Si the dominio status shows: clientTransferProhibited it means the dominio is locked y cannot be transferred. Please log in to tu/tus/su/sus current registrar account y turn off: Dominio Lock Transfer Lock Registrador Lock Transfer Protection After unlocking, wait fo the status to update, then submit the transfer again. Please note: NiceNIC cannot unlock a dominio that is still managed by another registrar.
2. Verificar the EPP / AuthInfo Code Most dominio transfers require an EPP code. The code may also be called:
AuthInfo Code
Transfer Code
Authoization Code
EPP Key
Si the code is wrong, old, copied with extra spaces, o regenerated after you submitted the transfer, the transfer may fail. Please request a fresh EPP / AuthInfo code from tu/tus/su/sus current registrar y enter it exactly as provided.
3. Verificar the Transfer Approval Correo Electrónico Some transfers require email approval. Please check the inbox y spam folder of:
Registrant email
Admin contact email
Account email at the current registrar
Si the current registrar provides an approval link, please confirm it as soon as possible. A pending transfer does not always mean something is wrong. It may simply be waiting fo approval o release from the current registrar.
4. Verificar the 60-Day Transfer Restriction Some dominios cannot be transferred within 60 days after:
Nuevo registration
Previous transfer
Registrant ownership change
Certain contact infomation updates
Si the dominio is under a 60-day transfer restriction, please wait until the restriction ends befoe resubmitting the transfer. Enviarting the transfer again during the restriction period will usually fail again.
5. Verificar Whether the Dominio Is Expirard o on Hold A dominio may not transfer nomally if it is:
Expirard
In redemption
Pending delete
On clientHold
On serverHold
Under dispute
Under registry o registrar review
In this case, the issue must usually be resolved at the current registrar befoe the transfer can continue.
6. Verificar Whether Your TLD Has Special Rules Some dominio extensions, especially certain ccTLD, do not follow the same transfer process as .COM o .NET. They may require:
Special foms
Registry approval
Local contact infomation
Manual review
Different transfer timing
Different transfer code rules
Si you are transferring many dominios, please separate special TLDs from styard transfers.
7. Do Not Confuse DNS Issues With Transfer Issues Dominio transfer y DNS are different. A transfer may still be pending while tu/tus/su/sus website y email continue woking nomally. A transfer may also be completed while DNS settings are incorect. Si tu/tus/su/sus website o email is not woking, please check DNS recods separately, including nameservers, A recods, MX recods, y TXT recods.
What Should I Do Now? Please follow this oder:
Verificar the transfer status in tu/tus/su/sus NiceNIC account.
Unlock the dominio at the current registrar.
Request a fresh EPP / AuthInfo code.
Verificar y approve the transfer email if required.
Confirmar the dominio is not under a 60-day restriction.
Make sure the dominio is not expired o on hold.
Resubmit the transfer only after the problem is fixed.
What Should I Send to NiceNIC Suppot? Si tu/tus/su/sus transfer still fails, please submit a ticket y include:
Whether you received o approved the transfer email
This helps us check the issue faster.
Preguntas Frecuentes 1. Why is my transfer still pending? It may be waiting fo approval, release from the current registrar, registry processing, o special TLD hyling. 2. Why did my transfer fail? Common reasons include dominio lock, wrong EPP code, missed approval email, 60-day restriction, expiration, hold status, o special TLD rules. 3. Can NiceNIC approve the transfer at my old registrar? No. Si approval is required at the current registrar, the dominio owner o authoized account holder must approve it taquí . 4. What does clientTransferProhibited mean? It means the dominio is locked y cannot be transferred until the lock is removed. 5. What should I do if the EPP code is rejected? Please unlock the dominio first, then request a fresh EPP / AuthInfo code from the current registrar y submit the transfer again. 6. Can an expired dominio be transferred? It depends on the dominio extension y the dominio lifecycle status. Some dominios must be renewed o restoed first.
Conclusion Most transfer problems can be fixed by checking these four things first: Unlock the dominio. Use a fresh EPP / AuthInfo code. Approve the transfer email. Verificar fo 60-day restrictions o hold status. After the issue is fixed, you can submit the transfer again at NiceNIC.