What Are Trustee Services and How Does It Work?

Before You Begin

Sign in to the correct NiceNIC account.
Identify the exact domain or product affected.
Record current settings before making a change.

Key Details

Trustee Services Trustee Services offer a simple and worry-free process for domain registrations. What Are Trustee Services? Sometimes referred to as "local presence" or "proxy services", our Trustee Service provides a legal presence or satisfaction of Registry requirements needed to register a Country Code domain, and manage a domain name in various jurisdictions or zones worldwide. For example,.de domain in Germany requires a local administrative contact with a German address. Our trustee service allows you to designate our local German address for your.de domain name registration.

Visit our Trustee Services Page for a full list of trustee services offered. Can I Add Trustee Services to Any Domain Name? Trustee Services are only available for a selection of domains. If you wish to register a domain name in a country that requires a local contact and is not on our list or if you have questions, please Submit a Ticket Contact us. How Do Trustee Services Work? The Trustee Service aids to make more complicated domain registrations easy by simply ordering the service at the time of registration, and signing a contract if necessary.

The Trustee Services generally allow you to: Designate persons or entities ("Trustee") under separate agreement with NiceNIC to act as a registrant and/or agent for ownership and/or management and service of your domain name; Satisfy local presence requirements for certain Country Code Domains which require this to register and/or manage a domain name in the specified zone.

How to Verify

Confirm that the requested setting or order appears in the NiceNIC account, then test the dependent website, email, DNS or product function from a separate browser session or network.

Troubleshooting

The change was made in the wrong account or on the wrong product.
The panel saved the request but the downstream registry or service is still processing it.
A dependent DNS, email, browser cache or security setting still uses the old value.
The support ticket does not include the affected item, error message and time of failure.

Frequently Asked Questions

Does this guide apply to every what are trustee services and how does it work case?

The normal process is described here, but account status, product state and registry or provider rules can change the available action.

How can I avoid delays?

Use accurate information, keep the account email accessible, save current settings, and include the exact product, time and error message in any support request.

When should I submit a ticket?

Submit a ticket when the required control is unavailable, the status remains pending after the stated checks, or the issue is account-specific.

Related NiceNIC Guides

If the issue continues after you complete the checks above, submit a NiceNIC support ticket with the affected domain or product, the exact error message, the time of the issue and the troubleshooting already completed.