Why Can't I Update DNS for My .hk or .com.hk Domain?

.HK and .COM.HK DNS changes can be restricted while required registrant information or documents are incomplete, under review or inconsistent with registry records.

What to Check

Open the domain and review its status.
Check NiceNIC tickets and email for an HK registry document request.
Confirm that the registrant and contact details match the submitted documents.
Complete or correct the requested verification.
After approval, retry the DNS or nameserver change.

Do Not Work Around the Restriction

Repeated DNS submissions will not remove a registry or verification hold. Resolve the stated data or document issue first.

Frequently Asked Questions

How do I know the change worked?

Check the current status in your NiceNIC account, then test the service that depends on the .HK DNS change. Do not rely only on the absence of an error message.

When should I contact NiceNIC Support?

Submit a ticket when the required control is unavailable, the status remains pending after the checks in this guide, or the issue depends on an account-specific order or registry decision.

Related NiceNIC Guides

If the issue continues after you complete these checks, submit a NiceNIC support ticket. Include the affected domain or product, the exact error message, the time of the issue and the troubleshooting already completed.