ICANN has periodic internal assessment reviews whose purpose is to measure the quality of
services delivered to the public but also to determine the precision for every gTLD program
that is implemented.
In order to ensure an objective evaluation, private companies are preferred and they are given
the task of coming with a full and extensive report in concordance with the goals and methodology
which is contained by ICANN’s public policy.At the same time the report contains suggestions of
improvement and areas which do excellent regarding quality of services.
The fact that ICANN seeks to obtain a high degree of customer satisfaction proves that they found
the way to deliver the expected standards and that was possible through innovative programs and
heavy preparation training which can be noticed in their annual results.
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