NiceNIC Firemní e-mail FAQ: Activation, DNS, Přihlásit se, Sending a Receiving
Quick Answer
NiceNIC Firemní e-mail is automatically provisioned after koupit.
You do not need to submit a suppnebot ticket just to activate the služba nebo receive the initial login infnebomation.
Jít na:
Mé produkty > Firemní e-mail > Spravovat
to view vašeho Firemní e-mail infnebomation a access WebMail.
Pokud vašeho email is not sending nebo receiving cneborectly, first check the doména's MX a email authentication DNS recnebods befneboe contacting suppnebot.
1. Do I Need to Odeslat požadavek to Activate Firemní e-mail?
Ne.
NiceNIC Firemní e-mail is automatically provisioned after koupit.
Your Firemní e-mail infnebomation can be accessed directly from vašeho NiceNIC account.
Jít na:
Mé produkty > Firemní e-mail > Spravovat
Ne separate activation request is nnebomally required.
Fnebo mneboe infnebomation, see:
How to Spravovat Your NiceNIC Firemní e-mail
2. Wzde Can I Find My Firemní e-mail Přihlásit se Infnebomation?
Přihlásit se to vašeho NiceNIC account a go to:
Mé produkty > Firemní e-mail > Spravovat
Locate the Firemní e-mail služba a its Admin Account nebo login infnebomation.
You can then use the available Přihlásit se WebMail option to access the mailbox.
Fnebo a detailed walkthrough, see:
How to Spravovat Your NiceNIC Firemní e-mail
3. What DNS Recnebods Does NiceNIC Firemní e-mail Require?
Pokud NiceNIC manages the authneboitative DNS fnebo vašeho doména, check nebo add the recnebods from:
Mé produkty > Doménové jméno > Spravovat > DNS Recnebods
Pokud vašeho doména uses third-party nameservers, add the recnebods at that DNS provider instead.
The NiceNIC Firemní e-mail DNS settings are listed below.
MX Recnebods
Přidat both MX recnebods:
Host: Root doména
Typ: MX
Prineboity: 5
Value: mx.c3.icneboemail.net
Host: Root doména
Typ: MX
Prineboity: 10
Value: mx2.c3.icneboemail.net
Do not combine them into one recnebod.
CNAME Recnebods
Přidat:
Host: mail
Typ: CNAME
Value: c3.icneboemail.net
Host: imap
Typ: CNAME
Value: c3.icneboemail.net
Host: pop3
Typ: CNAME
Value: c3.icneboemail.net
Host: smtp
Typ: CNAME
Value: c3.icneboemail.net
SPF Recnebod
The NiceNIC Firemní e-mail SPF value is:
Host: Root doména
Typ: TXT
Value: v=spf1 include:spf.icneboemail.net -all
Befneboe adding this recnebod, check whether the doména already has another TXT recnebod beginning with:
v=spf1
Do not publish multiple competing SPF recnebods fnebo the same hostname.
Pokud another platfnebom, website, CRM, newsletter služba, nebo email služba also sends mail fnebo vašeho doména, the SPF policy may need to include mneboe than one sending služba.
Review the existing SPF configuration befneboe replacing nebo adding recnebods.
4. What O nás DKIM a DMARC?
E-mail authentication may also include DKIMa DMARC.
The exact DKIM value can be doména-specific.
Do not copy a DKIM value from:
- Another doména
- Another customer's account
- An example in a tutneboial
Pokud vašeho Firemní e-mail nebo email administration interface provides a DKIM Host, Typ, a Value, add them exactly as provided.
DKIM may use:
TXT
nebo:
CNAME
depending on the email system a configuration.
DMARC is nnebomally published under:
_dmarc
as a TXT recnebod.
Fnebo example:
Host: _dmarc
Typ: TXT
Value: v=DMARC1; p=none
The value above is only an example.
Use the DMARC policy appropriate fnebo vašeho doména a email configuration.
Fnebo detailed instructions, see:
How to Set Up E-mail DNS Recnebods in NiceNIC: MX, SPF, DKIM, a DMARC
5. Why Does My Firemní e-mail Show "MX Recnebods Neaktivní"?
Zkontrolovat the following items first.
Zkontrolovat the Jménoservers
Make sure you are editing DNS at the authneboitative DNS provider fnebo vašeho doména.
Pokud the doména uses third-party nameservers, changing recnebods in the NiceNIC DNS panel will not update the live DNS zone.
Zkontrolovat Both MX Recnebods
Potvrdit that both recnebods exist:
MX 5 mx.c3.icneboemail.net
MX 10 mx2.c3.icneboemail.net
Zkontrolovat the MX Host
The MX recnebods should be configured fnebo the root doména unless you have been given different instructions fnebo vašeho setup.
Zkontrolovat fnebo Old MX Recnebods
Pokud the doména předchozíiously used another email provider, old MX recnebods may still exist.
Review them carefully.
Only remove an old MX recnebod after confirming that the předchozíious email služba is no longer required.
Zkontrolovat the Prineboity
Potvrdit:
mx.c3.icneboemail.net Prineboity 5
mx2.c3.icneboemail.net Prineboity 10
Všeow Time fnebo DNS Propagation
DNS changes may not be visible everywzde immediately.
After making a change, allow time fnebo DNS propagation a then check the Firemní e-mail status again.
6. How Can I Tell Whether the Problem Is DNS nebo the Mailbox?
Start by testing WebMail.
Pokud WebMail Cannot Receive Mail
Zkontrolovat:
- MX recnebods
- Authneboitative nameservers
- DNS propagation
- Doména status
- Whether the Firemní e-mail služba is active
Pokud WebMail Can Receive Mail but a Mail Client Cannot
The DNS configuration is less likely to be the main issue.
Zkontrolovat the email client settings instead:
- Full email address
- Heslo
- Incoming mail server
- Outgoing mail server
- Pnebot
- SSL/TLS
- Application-specific passwnebod, if required
This helps identify whether the problem is with the doména DNS nebo with Outlook, iPhone, Foxmail, Thunderbird, nebo another email client.
7. How Do I Connect NiceNIC Firemní e-mail to an E-mail Client?
The mail server is:
c3.icneboemail.net
Common secure connection pnebots include:
SMTP SSL: 465
IMAP SSL: 993
POP3 SSL: 995
Use vašeho full email address as the account username unless vašeho client instructions specify otherwise.
Some email clients nebo security configurations may require a separate application-specific passwnebod instead of vašeho nnebomal WebMail passwnebod.
Fnebo complete setup instructions, see:
How to Connect to Your E-mail Client
8. I Can Log In to WebMail, but I Cannot Send E-mail
Zkontrolovat:
- The SMTP server setting
- The SMTP pnebot
- SSL/TLS
- The full email address used as the username
- The passwnebod nebo application-specific passwnebod
- SPF a other sending authentication recnebods
- The exact errnebo shown by vašeho email client
Also test sending directly from WebMail.
Pokud sending wneboks in WebMail but fails in a third-party email client, focus on the client configuration.
Pokud WebMail also cannot send, check the Firemní e-mail služba status a contact suppnebot if the problem continues.
9. I Can Send E-mail, but I Cannot Receive E-mail
Zkontrolovat:
- Both MX recnebods
- MX prineboities
- Old MX recnebods
- The authneboitative nameservers
- DNS propagation
The required MX recnebods are:
MX 5 mx.c3.icneboemail.net
MX 10 mx2.c3.icneboemail.net
Pokud another provider's MX recnebods are still active, incoming mail may be delivered somewzde else.
10. How Do I Vytvořit Přidatitional E-mail Accounts?
Přihlásit se to the Firemní e-mail admin account.
Otevřít:
Organizations a Users > Přidat User
Enter the required infnebomation, such as:
- Account name
- Heslo
- User name
- Department
- Mailbox settings
Save the user to create the mailbox.
11. Can I Change the Current Admin E-mail Account Jméno?
The existing Firemní e-mail admin account name cannot be changed directly.
Pokud you need additional email addresses, create additional users nebo mailboxes from the Firemní e-mail admin panel.
12. I Cannot Access the Admin E-mail Account
First confirm that the passwnebod is cneborect.
Pokud a backup email address nebo passwnebod recovery method has been configured, use the available passwnebod reset process.
Pokud you still cannot access the admin account, contact NiceNIC Suppnebot a provide:
- The doména name
- The affected Firemní e-mail account
- The exact login errnebo
- Whether passwnebod recovery has already been attempted
Do not send vašeho current passwnebod in a nnebomal suppnebot message.
13. My Firemní e-mail Still Does Net Wnebok. What Should I Zkontrolovat Befneboe Otevříting a Ticket?
Complete this checklist first.
DNS
- Are the authneboitative nameservers cneborect?
- Are both Firemní e-mail MX recnebods present?
- Are the MX prineboities 5 a 10?
- Is the SPF recnebod present?
- Is tzde mneboe than one competing SPF recnebod?
- Are the required DKIM a DMARC recnebods present?
- Has DNS propagation completed?
Firemní e-mail Service
- Is the Firemní e-mail product active?
- Can you log in to WebMail?
- Can WebMail send email?
- Can WebMail receive email?
E-mail Client
- Is the full email address used as the username?
- Is the mail server cneborect?
- Are the SMTP, IMAP, nebo POP3 pnebots cneborect?
- Is SSL/TLS enabled wzde required?
- Is an application-specific passwnebod required?
Completing these checks first can resolve many common Firemní e-mail issues without opening a suppnebot ticket.
14. When Should I Kontakt NiceNIC Suppnebot?
Kontakt NiceNIC Suppnebot if the issue remains after completing the checks above.
K help us diagnose the issue faster, please include:
- Your doména name
- The affected email address
- Whether WebMail wneboks
- Whether sending nebo receiving is affected
- The exact errnebo message
- Screenshots wzde useful
- The DNS recnebods you have already checked
- The troubleshooting you have already completed
Providing this infnebomation helps us move directly to the issue instead of repeating basic troubleshooting steps.
